Mrs Nikki Errington our Practice Manager is the practice complaints officer and an appointment should be made with her to discuss any problems.
Please ask at reception for further information and for a copy of the Practice Complaints Procedure.
Our aim is to give you the highest possible standard of service, address your concerns fully, provide you with an explanation and discuss any action that may be taken.
We try to deal swiftly with any problems that may occur and hope that at the end you will feel satisfied the matter has been resolved.
All patients are advised to make appropriate use of the NHS.
Those who exploit this service may be requested to change to another practice as misuse of the system, violence or abuse of staff will not be tolerated.
The Practice wishes every patient the best of Health, Happiness and Peace of mind.
If you would like independent advice or support about your complaint, the
following organisations may be able to help:
NHS England
PO Box 16738,
Redditch,
B979PT
Telephone: 0300 311 2233
Email: England.contactus@nhs.net
Independent Complaints Advocacy Service (ICAS) Citizens Advice Bureau (CAB)
Visit: www.citizensadvice.org.uk
Action against Medical Accidents (AVMA)
Telephone: 0845 1232352
Visit: www.avma.org.uk
Please note that we have to respect our duty of confidentiality to patients, and a patient’s consent will be necessary if a complaint is not made by the patient directly.