This practice has a strict policy regarding patients who do not contact the surgery in advance to cancel or change appointments and who simply Do not attend (DNA).
Therefore patients will be removed from the Practice list if they Do not attend for three appointments within a 12 month period.
Missed appointments result in:
1. Increased waiting time for appointments
2. Frustration for both staff and other patients
3. Are a waste to resources
Please ensure you keep your appointments or cancel if you are unable to attend. If you are late for your appointment, you may be asked to make an alternative appointment.
New patients
Please be aware if you fail to attend your new patient health check you will not be taken on as a patient at this practice.
Appointments Not Attended
| 2023 DNA F2F appointments | July | August | |
|---|---|---|---|
| Doctor | 10 | 10 | |
| ANP | 7 | 4 | -3 |
| Practice Nurse | 22 | 35 | +13 |
| HCA | 9 | 11 | +2 |
| Phlebotomist | 4 | 8 | +4 |
| Podiatrist | 1 | 4 | +3 |
| Dietician | 2 | 0 | -2 |
| Total of missed F2F appointments | 55 | 72 | +17 |
*DNA – Did Not Attend
*F2F – Face to Face Appointment